Assess your team’s digital skills needs before training

Choose digital training around work tasks. A general wish to improve digital skills becomes a useful assignment only when you know what participants should be able to do afterward.

Ask where work gets stuck

Collect a few common tasks where people need help, spend too long, or make errors. Ask for examples from different roles. The same software may be a daily tool for one person and an occasional reporting channel for another.

Check whether the issue is skill or the working process. Missing permissions, unclear responsibility, or a poorly defined process cannot be fixed by a course alone.

Group starting points and goals

Describe needs as tasks, such as editing a shared file, producing a report, or finding customer information. Avoid broadly labeling people beginners or experts; skills may vary by task.

Ask the trainer to propose groups and exercises. If starting levels differ widely, a shared introduction followed by separate practice sessions may serve better than one identical program for everyone.

Give the trainer usable material

Provide work examples without unnecessary personal or confidential information. Describe tools, the working environment, and usage restrictions. Before the session, confirm that participants have the required accounts and devices.

Comparing custom training with an online course helps you choose a format. Agree at the purchasing stage on how skills will be tried afterward. The goal is completing work successfully, not merely a certificate or a finished set of materials.